The Challenge

ImageMover's Workflow Services product is an end-to-end software platform that helps pharmacies unlock their full potential as community healthcare destinations. They serve as a strategic partner and medical billing technology provider to retail pharmacies that want to transform their business by delivering pharmacist-led clinical services.

As the company scaled, ImageMover faced the challenge of managing complex billing, audits, and financial modeling while remaining agile enough to adapt to the evolving healthcare market. They needed a partner who could provide both operational support and strategic financial guidance.

The Solution

Fine Point Consulting became a true extension of the ImageMover team. From outsourced accounting and customer billing to audit support, Fine Point provided the infrastructure and insights needed to keep ImageMover’s operations running smoothly.

Elise Miller Hoffman, Chief Operating Officer of ImageMover, works closely with Fine Point President Chelsea Stanton. Elise describes Chelsea as “both a strategic leader and an executer,” noting that she supports everything from hands-on spreadsheet modeling to big-picture financial strategy.

Fine Point’s partnership has helped ImageMover navigate government contracting requirements, streamline collections with large enterprise customers, and shift many clients from manual invoicing to automated recurring payments. Just as importantly, they’ve done so in a way that integrates seamlessly with ImageMover’s fast-moving team.

The Experience

For Elise, the relationship with Fine Point is more than transactional:

“I believe that budgets are moral documents. Having a partner outside the firm to think through the impacts of financial decision-making is really helpful. Fine Point has the chops to get everything done accurately and efficiently, but they also meet you where you are as a business.”

She adds: “If they say they’re going to do something, I know it’s going to get done—and done on time.”

The Results

Through their partnership with Fine Point, ImageMover has:

● Streamlined billing by shifting customers from monthly invoicing to automated recurring payments
● Navigated complex government contracting requirements with confidence
● Accelerated payment cycles with large enterprise clients
● Built financial models and budgets aligned with long-term growth strategy

Elise sums it up:

“Fine Point is professional but nimble. They adapt and grow with you as your company grows and scales. They’re a true partner in every sense.”

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